Commercial Ice Machine Not Making Ice
Here's what typically causes this, and why an on-site diagnostic — not a phone guess — is what gets you an accurate estimate.
Water Supply Issue
Clogged filter or a faulty water inlet valve.
Scale Buildup
Mineral deposits restricting the water/ice cycle.
Refrigerant or Compressor Issue
Reduced cooling capacity in the sealed system.
Why diagnosis matters: A symptom like this can trace back to several different root causes, and the fix — and its cost — depends entirely on which one it is. Roxly doesn't quote a repair price over the phone based on a symptom alone: a technician inspects the equipment on site, tests the likely components, and confirms the actual cause before giving you a firm estimate. That's what makes the quote accurate instead of a guess you find out is wrong after the work starts.
Why does my ice machine make thin or hollow ice?
Usually low water flow or a water quality/scale issue affecting the freeze cycle.
How often should an ice machine be cleaned?
Most manufacturers recommend cleaning every 6 months, more often in hard-water areas.